FAQs – Online Help Center

Cash prizes are credited within 12 hours after the tournament ends. If there are wagering requirements, you’ll find the prize under "My Account -> Bonuses -> Active Bonuses."

Do tournament points carry over to the next tournament?

No, points reset to zero at the start of every new tournament.

Can I earn points using bonus money or free spins?

No, only real money bets qualify for tournament points. Bets with bonus money or free spins do not count.

What is the minimum bet to participate in a tournament?

The minimum bet is €0.20 or the equivalent in your currency unless otherwise specified. You can always check the Bonus Terms and Conditions for further information.

How are ties on the tournament leaderboard resolved?

In case of a tie, the player who reached the score first will be ranked higher.

Are there different types of tournaments?

Yes, there are four types: Most Rounds: Points based on the number of rounds or bets. Win/Stake Ratio: Points based on the sum of win/stake ratios. Max Win/Stake Ratio: Points [...]

What happens if I close my account or self-exclude during a casino tournament?

If you close your account or self-exclude, you will no longer be eligible for prizes, and your name will be removed from the leaderboard when the final ranking is published.

Will I earn points for games played before opting in?

No, points are only accumulated after you opt-in. Gameplay before opting in doesn’t count, and points won’t be rewarded retroactively.

How do I participate in a tournament?

You need to opt-in to join a tournament. Once you've opted in, you cannot opt-out.

What are Casino Tournaments?

Casino Duels / Casino Tournaments are competitive events where players participate in selected games to earn points and climb a leaderboard. Players compete against each other for a share of [...]

What are the Casino Bonus Terms and Conditions?

The Bonus Terms and Conditions encompass the rules and regulations that govern the usage of bonuses and promotions offered by a casino. These terms and conditions typically include: eligibility, wagering [...]

What is Bonus Money?

Bonus Money constitutes all non-cash (Bonus) funds held within a player's account that do not belong to the player. It's important to understand that Bonus Money cannot be withdrawn; instead, [...]

What is Locked Money?

Locked Money is an amount from the cash wallet that is linked to a Bonus or Promotion. This balance refers to funds issued to your account from a redeemed match [...]

What is Cash Balance / Real Money?

Cash Balance, also referred to as Real Money, encompasses all monetary funds within a player's cash wallet that unequivocally belong to the player. It is important to note that the [...]

What is the error: HTTP header is larger than 10240 bytes?

The HTTP Error 431: Request Header Fields Too Large response status code indicates that the origin server refuses to fulfill users' requests. This issue happens when HTTP headers are too [...]

Why is my Bonus Unavailable?

Here are a few possible explanations: Violation of our Terms and Conditions: We typically have terms and conditions that govern the use of our bonuses. If you violated any of [...]

How can I make a Deposit?

The process of making a deposit may vary depending on the device you are using. Here are the general steps for making a deposit on both desktop and mobile devices: [...]

Where are you licensed?

We, at https://dragonara.com, are owned by 'Dragonara Interactive LTD' and we are licensed in Malta. Our operations are overseen by regulators who ensure that we maintain a safe and secure [...]

Is my money safe at Dragonara Online?

At Dragonara, we take the security of our customers' funds very seriously. As per our regulations, all customer funds are held in separate bank accounts that are regulated by 'tier-1' [...]

What happens if I receive a call whilst playing in the casino?

If you receive a call while playing in our casino, don't worry. The game will be paused automatically, allowing you to answer the incoming call. Once your call has ended, [...]

An error or other technical issue occurred in a casino game while playing. What to do?

If you encounter an error or technical issue while playing a casino game on our platform, please follow these steps to resolve the problem: Contact our Customer Support Team: Reach [...]

What happens if I lose my Internet connection while playing a slot machine?

In the event that you lose your internet connection while playing a slot machine in our casino, please be assured that all game rounds will be separately logged in our [...]

I cannot open a game, what’s wrong?

If you are unable to open a casino game, please try the following steps to troubleshoot the issue: Clear your internet browser's cookies and cache to ensure that the game [...]

Why are casino games are loading slowly?

If you are encountering slow loading times while playing our casino games, please try the following troubleshooting steps: Clear your internet browser's cookies and cache to improve performance. Check that [...]

How do I clear cookies and cache?

If you are experiencing technical issues while using our website, clearing your web browser's cookies and cache can often resolve the problem. You can follow the steps below to clear [...]

Is there a specific web browser that you recommend?

If you are looking to use our services, we suggest using the latest version of Google Chrome as the optimal web browser. If you are a Mac user, we recommend [...]

How do I check my balance?

To check your balance, you have a couple of options depending on the platform you are using. If you are on a website, you can typically find your balance displayed [...]

What happens if I experience a disconnection while playing a live casino table game?

If you lose connection during a live casino table game, don't worry, the game will continue as there are usually other players participating in the same round. Even if you [...]

Where can I find my account ID number?

Depending on whether you are using a mobile device or desktop computer, the location of your account ID number may vary. On mobile, you can find your user ID by [...]

What products can I play?

On https://dragonara.com the following products are available: Casino - including Slots, Table Games, and Crash Games Live Casino - including all Live Dealer Games Virtual Games We currently do not [...]

Do I need to open an account with Skrill?

Yes, in order to use Skrill's services, you need to create an account with them. The account creation process is free and can be completed easily through their website. To [...]

What is Skrill?

Skrill is an online payment platform that allows users to make payments and transfer money securely and conveniently across borders. It was formerly known as Moneybookers and was founded in [...]

How do I fund my account using Skrill?

To deposit funds using Skrill, please follow these steps: Log in to your account. Navigate to the 'Cashier' tab and select 'Deposit'. Look for the Skrill logo and pin it [...]

What currencies can I make a deposit with when using Skrill?

We allow transactions in EUR currency only.

Is it safe to use Skrill?

Yes, Skrill is a highly secure payment method. Skrill utilizes a variety of measures to ensure safety, including transaction monitoring, SMS transaction verification for cardholders, and a dedicated anti-fraud team. [...]

Can I withdraw more than my initial Deposit using Skrill?

Yes. Please note that our internal review team must approve all withdrawal requests before they can be processed. This review typically takes up to three business days. After we have [...]

What is the average processing time for Skrill withdrawals?

Before any withdrawals are finalized, our internal review team must first approve them. This process typically takes up to three (3) business days. After we have processed your withdrawal request, [...]

Can I withdraw to Skrill if I deposited using a different payment method?

No. In order to withdraw funds using Skrill, it is necessary to have previously made a successful deposit with your Skrill account. If you have completed a successful deposit, you [...]

Are there any transaction fees associated with Skrill payments?

There is no fee for Skrill deposits or withdrawals from our end. However, it is possible that Skrill may charge a fee for these transactions, so we advise you to [...]

What is Revolut?

Revolut is a digital banking platform and mobile app that allows users to manage their money, including sending and receiving payments, exchanging currencies, and budgeting. Revolut provides a range of [...]

How do I fund My Account using Revolut?

To get started with depositing funds into your account, please log in to your account and navigate to the ‘Cashier’ tab. From there, select the ‘Deposit’ option. Once you’ve done [...]

Are there any fees associated with Revolut?

At our end, we do not charge any fees for Revolut deposits. However, please note that Maestro may charge a fee based on their fee structure.

How long does it take to get the money transferred into my Account with Revolut?

The transfer of funds to your account is instant.

Can I withdraw to Revolut?

If you’re looking to withdraw funds, you can use your Revolut for the transaction. It’s important to note that you won’t be able to withdraw to any other card that [...]

What is Neteller?

Neteller is an online payment system that enables users to deposit, withdraw, and transfer funds online. It allows for same-day payments and instant cash transfers to and from affiliated merchant [...]

Do I need to open an account with Neteller?

Yes, you will need to open an account with NETELLER in order to use their services to deposit or withdraw funds from an online account or merchant. Opening a Neteller [...]

I already have a Neteller account. Can I use it?

Yes, you can use your existing Neteller account to fund your account. However, please ensure that the email address registered with your Neteller account matches the one you use in [...]

How do I fund my account using Neteller?

To deposit funds into your account using Neteller, follow these steps: Log in to your account. Go to the 'Cashier' tab and select 'Deposit'. Look for the Neteller logo and [...]

How long does it take to credit money to my Neteller account?

There are two ways to deposit funds into your account. If you choose to make a deposit using a credit card, the transfer will be instant as long as it [...]

How long does it take for money to get credited to My Account with Neteller?

Assuming that your Neteller account has enough funds, the money will be credited to your account instantly.

How much does Neteller charge for this service?

For the latest information on Neteller's processing times and service charges, we recommend visiting their website or contacting their customer support directly. You can find more information by clicking on [...]

Can I withdraw through Neteller if I deposited through other means?

Yes, in order to withdraw funds using Neteller, you must have previously made a successful deposit using your Neteller account. Once you have done so, you can visit the cashier [...]

Can I withdraw more than my initial deposit using Neteller?

Please keep in mind that although we do allow withdrawals to bank accounts, they must first be approved by our internal review team, which typically takes up to three business [...]

What is the average processing time for Neteller withdrawals?

Before any withdrawals are finalized, they are first approved by our internal review team, which typically takes up to three business days. Once your withdrawal has been processed, it will [...]

Are there any transaction fees associated with Neteller payments?

There is no fee for Neteller deposits or withdrawals from our end. However, it is possible that Neteller may charge a fee for these transactions, so we advise you to [...]

What is Mastercard?

Mastercard is a global financial services company that provides payment solutions to consumers, businesses, and governments around the world. It is a multinational corporation that processes transactions between banks and [...]

Why do Credit Card transactions get declined?

Payment Options|

Here are the most frequent reasons why a credit card deposit may fail: You've reached your credit limit. The information you submitted is incomplete or incorrect. The name, address, and/or [...]

How do I fund my account using MasterCard?

To get started with depositing funds into your account, please log in to your account and navigate to the ‘Cashier’ tab. From there, select the ‘Deposit’ option. Once you’ve done [...]

Are there any fees associated with MasterCard?

At our end, we do not charge any fees for MasterCard deposits. However, please note that Maestro may charge a fee based on their fee structure.

How long does it take to get the money transferred into My Account with MasterCard?

The transfer of funds to your account is instant.

Can I withdraw to MasterCard?

If you’re looking to withdraw funds, you can use your MasterCard for the transaction. It’s important to note that you won’t be able to withdraw to any other card that [...]

Is it safe to use MasterCard?

Yes. Our platform processes all cashier transactions in accordance with the Payment Card Industry (PCI) compliance standards for data security. We use a 128-bit encryption to ensure that all data [...]

Do you accept MasterCard debit cards?

Yes. You can use your MasterCard debit card with a three-digit CVV2 security number on the back to make payments on our platform.

What is Maestro Debit/Credit Card?

Maestro is a debit card service owned by Mastercard. It operates similarly to other debit cards, allowing you to make purchases and withdraw cash from ATMs worldwide. However, unlike credit [...]

How do I fund my account using Maestro?

To get started with depositing funds into your account, please log in to your account and navigate to the 'Cashier' tab. From there, select the 'Deposit' option. Once you've done [...]

Where do I find the issue number on my Maestro card?

It's important to note that not all Maestro cards come with an issue number. Whether or not your Maestro card has an issue number depends on which bank has issued [...]

Are there any fees associated with Maestro card?

At our end, we do not charge any fees for Maestro deposits. However, please note that Maestro may charge a fee based on their fee structure.

Can I withdraw to Maestro card?

If you're looking to withdraw funds, you can use your Maestro for the transaction. It's important to note that you won't be able to withdraw to any other card that [...]

What is ecoPayz?

If you're looking for a global payment solutions provider that offers safe, convenient, and instant payment services to both customers and businesses worldwide, ecoPayz is a perfect choice. With ecoPayz, [...]

How do I fund My Account using ecoPayz?

To access your account, please log in. Next, navigate to the 'Cashier' tab and click on 'Deposit'. On the screen, you will find the ecoPayz logo. Simply pin the option [...]

Can I withdraw using ecoPayz?

If you want to withdraw funds using ecoPayz, you must have previously made a successful deposit using your ecoPayz account. Once you have done this, you can proceed to the [...]

How long does it take for money to get credited to my ecoPayz account?

If you have enough funds in your website account, the money will be credited to your account instantly. This means that you will be able to use the funds right [...]

Why can’t I deposit with ecoPayz?

If you experience a failed ecoPayz deposit, there are a few common reasons why this may occur. Here are some things to keep in mind: Double-check the information you entered [...]

What is Bonus Forfeit / Cancel option?

If you engage in online gambling or betting, bonus forfeit refers to the loss of any bonus funds or winnings that you may have accumulated through the use of such [...]

Can I use the website if I don’t accept the platform’s Terms and Conditions?

No, you cannot use the platform's service if you do not accept the platform's Terms and Conditions and Privacy Policy. These agreements outline the rules and regulations that govern your [...]

Why was I logged out of my account while playing?

If you were logged out of your account while playing, it may be because your 'Session Limit' has expired. This is a security feature designed to protect your account and [...]

Why am I unable to Activate my account?

If you are unable to activate your account, it may be because the activation link you are using has already expired or has already been used. As a result, the [...]

Why is the status Login Denied?

If you are unable to log in to your account, it may be because of security concerns or restrictions imposed by the platform. For account security, the platform may require [...]

What is the Account Control options?

'Account Control' options refer to the features and tools available for individuals to manage their online gambling accounts in a responsible and healthy manner. These tools may include setting deposit [...]

Reasons for Deposit Suspended status

Deposits, Most Popular|

Deposit Suspended status can occur for a variety of reasons, such as incomplete verification of your identity, suspicious activity on your account, or a violation of the platform's terms of [...]

Reasons for Withdrawal Suspended status

How does the company ensure the accessibility on the website?

As a company, we believe that everyone should have access to our websites. That's why we have created our own accessibility guidelines to ensure that our sites are accessible to [...]

Can Dragonara alter the terms of the Free Spins offer?

Yes, Dragonara reserves the right to alter, annul or withdraw any and all of the terms of the Free Spins at any time, but amendments shall not affect the terms [...]

Who is eligible for Free Spins?

The Free Spins provided by the Dragonara are exclusively intended for authentic recreational players or granted as a bonus under specific circumstances. For instance, if you initiate a deposit and [...]

Do Free Spins count towards the wagering requirement?

No, any Free Spins played will not contribute to the requirements. Only wagers made on real money games will contribute towards the wagering requirement or otherwise stated in the Terms [...]

What happens if I win from Free Spins?

Unless specified otherwise in the Specific Terms of the promotion, any winnings derived from Free Spins tokens will be credited as casino Bonus Money and will be subject to a [...]

What is the Expiry Period of a bonus?

All bonuses are valid for a given period from when they are issued ("Expiry Period"). The Expiry Period stated in the Specific Terms takes precedence. However, if no Expiry Period [...]

Who is permitted to use a bonus?

Only players who are directly invited to claim a bonus are permitted to use that bonus. Dragonara reserves the right to remove a bonus from the account of any player [...]

What are Prohibited Patterns of Play?

Bonus, Casino|

Prohibited Patterns of Play refer to exploiting table games to meet wagering requirements, such as consistently betting red and black at the same time on roulette or covering more than [...]

Can I Withdraw the Casino Bonus as cash?

Bonus, Casino|

The casino bonus cannot be withdrawn as real money until the wagering requirements have been met. Once the requirements have been met, the bonus and any associated winnings can be [...]

What is the company’s procedure for investigating a complaint?

The company follows a strict procedure for investigating a complaint. We escalate complaints as necessary. The company will then inform the customer of the outcome of the internal complaints procedure [...]

What happens in case of abuse of any malfunction by a user?

The company may take all necessary measures, including but not limited to blocking the account concerned, freezing the funds, and withholding and/or canceling the payment of any and all winnings [...]

What happens to my rights to use the software when my account is closed?

Upon termination of your agreement with us, whether by us or by you, your rights to use the software, whether in download or non-download form, that either is owned and/or [...]

Why would my account be closed?

We reserve the right to terminate your account at any time, for any reason, including but not limited to suspicion of fraud, breach of terms and conditions, or other illegal [...]

What happens to the funds in My Account if I terminate My Account?

If your account is closed with a positive balance, the funds will not be returned to you until you send a withdrawal request and provide us with the bank account [...]

What happens when My Account is Closed?

Closure of your account terminates your and our obligations under the terms and conditions except for those clauses that survive termination. If upon your instructions, your account is reactivated or [...]

Can the company withhold funds from My Account in the event of a Suspicious Transaction?

Yes, the company reserves the right to suspend or block your account and withhold funds in the event of any suspicious transaction. This is required by law or the competent [...]

What happens to My Account balance if My Account is Suspended or Closed?

If your account is suspended or closed pending investigation and/or legal proceedings, any positive balance in your account may be used to pay for any damages or sums owed by [...]

What actions can result in the suspension or Closure of My Account?

Any breach of the Terms and Conditions may result in the suspension or closure of your account. This includes actions such as fraudulent behavior, using someone else's account, providing false [...]

Is there any maximum winning amount rule?

The maximum amount a player may win from a single bet on sportsbook is twenty thousand (€20,000) for a single or multiple bets and up to fifty thousand (€50,000) for [...]

What is Visa?

VISA is a widely recognized payment brand that employs cutting-edge payment and security technology. With acceptance by more than 24 million merchants and a wide range of fraud prevention tools, [...]

Why did my credit card transaction fail?

There are several reasons why your Visa card deposit may fail. The most common reasons include insufficient funds on your card, exceeding your credit limit, submitting incomplete or incorrect information, [...]

How do I fund my account using Visa Card?

To fund your account with a Visa Card, please follow these simple steps: Log in to your account and click on the 'Cashier' tab. Select the 'Deposit' option. Look for [...]

Are there any fees associated with making a transfer?

The company does not charge any fees for deposits or withdrawals. However, it's important to note that some payment providers may charge transaction fees for their services, so it's best [...]

How long does it take to get the money transferred into my Account?

The processing time for withdrawals may vary depending on the payment method used. Generally, withdrawals are processed within 24-48 hours after the request has been made. However, the actual time [...]

Can I withdraw to my Visa?

Yes, you can withdraw funds to your Visa card, provided that the card has been used for a successful deposit in the past 180 days. To initiate a withdrawal to [...]

Is it safe to provide my Credit Card information?

At https://dragonara.com, we take the security and privacy of our customers' information very seriously. To ensure that all cashier transactions are securely processed, we adhere to Payment Card Industry (PCI) [...]

Do you accept debit cards?

Yes, we accept debit cards as one of the payment methods for funding your account on https://dragonara.com. You can visit the Payment Methods page to view the available payment options, [...]

What Payment Methods are available?

Deposits, Withdrawals|

You can deposit or withdraw funds from your https://dragonara.com account using a wide range of available Payment Methods.

How do I remove a debit/credit card?

You can save up to five debit/credit cards on your account, but if you want to add a new one, you may need to remove an existing card first. To [...]

How to change the payment method?

Once you've logged in through the Cashier modal, you have the option to add or edit your payment details before making a deposit. In the event that you use multiple [...]

Are you helping others from gambling problems?

We take responsible gambling extremely seriously and are committed to providing support and resources to individuals who may be struggling with gambling addiction or problem gambling. Our range of tools [...]

Are you Protecting minors from Gambling?

Yes, we have a strict policy to protect minors from gambling. We take all reasonable steps to prevent minors from accessing our services, including age verification checks when registering an [...]

What is Self Exclusion?

Self-Exclusion is a feature that allows you to voluntarily exclude yourself from accessing your account for an extended period of time, typically three months or more. This feature is intended [...]

What is Cool-Off?

Time-Out, also referred to as Cool-Off, is a self-exclusion tool that allows you to take a break from gambling for a specified period. During this time, you will be prevented [...]

What is Reality Check?

'Reality Checks' are reminders that appear at predetermined intervals to help you stay aware of the duration of your gaming session. These notifications indicate how much time has elapsed since [...]

What are the Deposit Limits?

A considerable number of our customers employ Deposit Limits as a measure to control their expenses. Limits can be established for a 24-hour, 7-day, or 30-day period and cannot be [...]

What is Win/Loss History?

The Win/Loss history is accessible on the 'History' pages via the 'My Account' menu. It displays your returns minus your stakes for all settled bets within the selected date range. [...]

What is my Activity feature?

With the "Activity" feature, you can monitor your account's activity using a visual dashboard that presents statistics, recent bet times, and a graphical display of your account history. You have [...]

Where can I find the Bet Limits for live Casino Games?

Once you step into the live casino lobby, you will see that the minimum and maximum bet limits are clearly indicated under each table's name.

What is the Live Casino chat window for?

You can use the chat window to communicate with the live dealers, other players, and the casino pit boss if needed. The live dealers are willing to engage in casual [...]

What happens if the dealer makes a mistake?

If by any chance, the dealer makes an error during the game, the game round will be paused, and a review will be conducted. You and other players will be [...]

Where is the live casino broadcast from?

Evolution Gaming and Pragmatic Live Casino are the providers of live casino table games, with their studios situated in Latvia and Malta. These studios are not accessible to the general [...]

Can I change the screen´s resolution for casino slot machine games?

Regrettably, this feature is not available for every game. However, for games that support it, you can access it by opening the game and clicking on the 'Settings' icon.

What happens if I lose connection during a live casino table game?

If you experience a disconnection during a live dealer game, don't worry, the bets you have placed will still be valid, and the game will continue as other players may [...]

The video stream keeps freezing. What to do?

Yes, the speed and stability of your internet connection can affect the quality of the video stream when playing in the live casino. It is recommended to use a broadband [...]

Do I need to transfer money from the casino to the live casino or vice-versa?

No, in most cases, once you have deposited money into your account on an online casino platform, you will be able to play on both the regular casino lobby and [...]

Where can I check my casino game history?

It is possible to check the history of your gameplay in an online casino game by accessing the 'Game History' feature, which can usually be found in the game settings. [...]

How is the volatility of a slot machine determined?

Determining the volatility of an online slot machine can be challenging at times, as it is not always immediately clear whether a given game has low, high, or medium volatility. [...]

What does volatility mean?

Volatility is a term used to describe the level of risk associated with a particular gaming machine, and is typically classified as low, medium, or high. It should be noted [...]

What is ‘Return to Player’? (RTP)

"Return to Player" (RTP) is a metric utilized by online casinos to express the percentage of wagered money that players can anticipate receiving back over time from slot machine games. [...]

Where can I find the game rules?

We strive to make it easy for our players to access the rules and guidelines for each of our games. To view the rules for any particular game, simply click [...]

How do I set up the ‘auto-play’ in the casino slot machines?

We understand that continuously clicking to spin the reels of casino games can be tedious, which is why we offer an Auto-Play feature. With Auto-Play, you can select the number [...]

Can I try the casino games without real money?

Absolutely! You are welcome to try any of our casino games in the "Play for Fun" mode without logging in or registering. To do so, simply locate the game you [...]

Can I trust your online casino?

We take great care to ensure that our casino games provide a realistic and fair experience. To achieve this, all of our games utilize a Random Number Generator (RNG) that [...]

How does the Casino Loyalty System work?

The moment you spin the reels on Dragonara Online for the first time, you will start earning Dragonara Coins.

How do I earn Dragonara Coins?

You'll earn Dragonara Coins with every real-money wager you place on both the casino and live casino games. Games Classification Contribution All Slots 20% All Live Casino Tables 1% [...]

What are the VIP Levels?

To learn more about VIP levels, you may visit dragonara.com/vip. The process of viewing your VIP Status may vary depending on the device you are using. Here are the general [...]

How do I become a VIP?

Membership to this club is extended to all clients who have registered an active account with Dragonara. Your journey with Dragonara will see you progress through the VIP Level System [...]

Where can I find the Terms & Conditions?

Select which Terms and Conditions you wish to view: General Terms and Conditions Casino Bonus Terms and Conditions

How do I make a formal complaint?

In case you are not satisfied with any of our services, we strive to resolve your concerns promptly and effectively. If you wish to file a formal complaint, you can [...]

What is the minimum age to Register?

All players must be at least 18 years old to 'Register' an online account with Dragonara. We may ask for documentation to verify age and reserve the right to suspend [...]

Where are you located?

We are located in Malta. Our company's address is publicly available, and you can find us at IZI Interactive LTD, The Quad Central, Q3, Level 11, Triq l-Esportaturi, Zone 1, [...]

What is a Promo / Bonus Code?

Bonus codes, also known as Promo codes, can allow you to receive bonus funds from the casino or trigger a bonus without a deposit, on top of your deposit. To [...]

What are the different Wagering contribution factors of casino games?

Most games in the casino and live casino will count towards meeting the wagering requirements, although some games will contribute more than others. Here are the wagering contribution percentages for [...]

Where can I find the requirements for any Bonus or Promotion offer?

Every promotion and offer comes with specific rules and requirements, which include details on how to trigger the bonus, deposit method requirements, and the wagering requirements needed to access the [...]

Where can I check the Wagering Progress of my Bonus?

To check the wagering progress for an active bonus, login to your account and click on the Bonus icon from the homepage. Next, select the 'Active' tab and select the [...]

What is Wagering requirement?

A 'wagering requirement' for a bonus means that you must play the offered amount and/or deposited amount a certain number of times to complete the bonus and access your funds. [...]

Where can I view Bonuses and Promotions that are available to me?

To view the promotions and offers available to you, visit the 'Promotions' page on our website. We regularly add new promotions, so be sure to check back often. If you [...]

How can I use Free Spins?

To use your Free Spins bonus offer, log in to your account and open the specific slot game mentioned in the promotion. The Free Spins will be activated automatically and [...]

How do I Cancel an Active Bonus?

If you wish to cancel an active bonus on your account, simply log in and click on the Bonus Icon from the homepage or in the sidebar menu. Then, select [...]

How do I Activate a Bonus?

To take advantage of our promotional offers, all you need to do is follow the instructions provided for each offer to qualify and receive the reward. You can view all [...]

How do Bonuses work?

At our website, we believe in rewarding our players, and that's why we have a dedicated 'Promotions' page with a range of exciting offers that you can take advantage of. [...]

Is there a Welcome Offer for New Players?

If you've just signed up for an account and want to make your first deposit, you might want to see if you qualify for our Welcome Bonus. To check your [...]

Which Payment Methods are available to Withdraw?

The website https://dragonara.com offers several withdrawal methods that you can use, including Credit or Debit Cards, Visa, MasterCard, Maestro, Revolut, Skrill, Neteller, Ecopayz, and Bank transfers where applicable.

Am I able to deposit with a Credit Card and have the money back to my web wallet or bank account?

We are only able to process withdrawals to a payment method that you have used to make a deposit on our platform. This is a standard industry practice designed to [...]

Am I able to Withdraw money any time I want to?

Yes, you can withdraw your funds from our platform once you have completed our fast and simple verification process. This process is designed to verify your identity and ensure that [...]

What is the minimum amount I can Withdraw?

At our platform, the minimum amount you can withdraw is 20 EUR or the equivalent amount in your respective currency. This means that you need to have at least 20 [...]

Where can I see my Withdrawal History?

To view your Withdrawal history, go to the “History” section located in the “My Account” menu. From there, you can easily filter your transaction history by selecting specific categories such [...]

Why is my Withdrawal request still Pending?

At our platform, we strive to process all payment requests as quickly as possible. After you submit a withdrawal request, it will be reviewed and approved by our Payments Department [...]

Can I Cancel my Withdrawal?

If you have requested a withdrawal and it has not yet been processed by our Payments Department, you can cancel it by accessing the "Withdrawal" section within your account or [...]

What is the Minimum Deposit amount?

The minimum amount of deposit is 20 EUR or the equivalent of that amount in the respective currency. Please note that the minimum deposit requirement is set by our company [...]

What kind of Deposit Methods do you offer?

At https://dragonara.com, we accept a variety of deposit methods to provide our customers with convenient and flexible options. These include: Credit or Debit Card (Visa, MasterCard, Maestro) Revolut Skrill Neteller [...]

Are there any deposit fees?

We are pleased to inform you that we do not charge our customers any fees for depositing funds into their account. This means that the amount you deposit is the [...]

What is CVV code and where can I find it?

The CVV code, also known as the Card Verification Value, is a three-digit number located on the back of your credit or debit card. To locate it, look at the [...]

Where can I see my Transaction History?

To view your transaction history, go to the "History" section located in the "My Account" menu. From there, you can easily filter your transaction history by selecting specific categories such [...]

I have reached my Deposit Limit, what can I do?

We offer deposit, loss, and wagering limits as a means for you to manage your spending and time spent on our site. By allowing you to set your own limits, [...]

What is 3DS?

3D Secure is an additional security measure designed to safeguard your credit or debit card transactions from potential fraud. When making a deposit via card, your bank will send you [...]

I can’t deposit with my credit card!

Please note that only personal Visa, Mastercard, or Maestro credit cards can be used for deposits on our site. Business bank cards that belong to a company cannot be used. [...]

How to Deposit via Skrill?

Deposits, Skrill|

To initiate a deposit using Skrill, please follow the steps below: Click on the "Deposit" button located in the top right corner of the screen. Select Skrill as your preferred [...]

My Deposit has not been added to My Account

It is common for deposits that do not appear in your account to not have been deducted from your payment method. Therefore, it is recommended to check if the payment [...]

Is my financial information secure?

Absolutely! We take the security and privacy of our customers' financial information very seriously. Your financial information is only used for the purpose of processing your deposits and withdrawals, and [...]

Why my document got rejected?

If any of your documents are rejected during the verification process. In such a situation, we will send you a message to the email address that you provided during registration, [...]

I do not have the requested document, what should I do?

If you experience any difficulties with the verification procedure, we encourage you to contact our Customer Service Team for assistance. Our team is dedicated to providing you with the support [...]

How long does it take to Verify My Account?

Our standard verification procedure is designed to be completed within 24 hours of receiving all necessary documents. However, in some cases, the process may take longer due to a variety [...]

I am asked to send additional documents.

In accordance with our Terms & Conditions, we may request that you provide any necessary documents in order to comply with applicable legislation. This may include verifying your identity, age, [...]

Where should I send My Documents?

To submit the necessary documents for verification, please send them directly to our email address at [email protected]. We take your privacy and security very seriously, and any data that we [...]

What alternate documents can I provide to Verify my Account?

If you are unable to provide the requested documents for verification purposes, there are alternative documents that you may need to submit to us. These include: Police Conduct Certificate: A [...]

Can I play without My Account Verification?

Once your account is activated, you can begin your journey with us by visiting https://dragonara.com. It is important to note that in order to withdraw any winnings, your account will [...]

How can I suspend my account?

If you feel like you need to take a break from playing on our website, we offer two options: You can take a Cool-Off for a specific period, which allows [...]

Where can I view my online account transaction history?

In order to help you stay informed about your account activity, we provide a convenient way for you to access a detailed history of your transactions, deposits, and withdrawals. This [...]

What documents are required to Verify My Account?

To verify your account, you will need to provide us with the following documents: Personal Identification - A government-issued photo ID, such as a passport, national ID card, or driver's [...]

Can I share My Account with other players?

Although we understand that playing with family members or friends can be enjoyable, it is not allowed on our platform. This is necessary to comply with regulations and ensure the [...]

How can I Close My Account?

At https://dragonara.com, we offer a variety of tools to support responsible gambling, including the ability to close your account at any time. If you need to take a short break [...]

Can I Change My Password?

To change your password, please follow these steps: Click on the “Forgot Password?” button. Enter the email address that your account is registered under. Check your email for a password [...]

Can I re-open my Closed Account?

If your account is currently self-excluded, please send us an email and our respective department will review your request. Once we receive your request, our team will check your inquiry, [...]

Can I change my E-mail Address?

To update your email address, you will need to contact our Customer Service Team for security reasons. Our team will guide you through a verification process to ensure that the [...]

Can I edit the details on the Account?

To update the information on your account, you can follow these steps: Click on your name or profile icon located in the upper right corner of the screen. Select "My [...]

How is my data protected?

Dragonara strives to ensure the security and confidentiality of your data to the best of its ability. We are dedicated to complying with the European General Data Protection Regulation 2016/679 [...]

I can’t register, I’m getting an error!

There can be several reasons to explain this situation: You are trying to register from a country we do not operate in. Access to https://dragonara.com is exclusively reserved for residents [...]

Are players from my country accepted?

While we would like to welcome players from all corners of the globe, current limitations prevent us from extending our services universally. We only accommodate players who are residents in [...]

Can I have more than one account?

No, each player can only have one active account on our site. Please note that you cannot share your account with other players. If you have forgotten your password: Click [...]

Can I Play or Register if I am under 18?

No, you must be at least 18 years old to play or to register on Dragonara website. Please note that you cannot share your account with other players. Read our [...]

Do I have to send my documents straight after registration?

No, you do not have to send your documents straight after registration. However, we encourage you to do so as soon as possible in order to be able to withdraw [...]

Do I have to register to be able to play on Dragonara?

Yes, in order to play on our website, you must register and validate our Terms & Conditions.

How do I Register on Dragonara online?