Dragonara Casino

Help Centre

What is Bonus Money?

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Bonus Money constitutes all non-cash (Bonus) funds held within a player's account that do not belong to the player. It's important to understand that Bonus Money cannot be withdrawn; instead, [...]

What is Locked Money?

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Locked Money is an amount from the cash wallet that is linked to a Bonus or Promotion. This balance refers to funds issued to your account from a redeemed match [...]

How can I make a Deposit?

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The process of making a deposit may vary depending on the device you are using. Here are the general steps for making a deposit on both desktop and mobile devices: [...]

Where are you licensed?

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We, at https://dragonara.com, are owned by 'Dragonara Interactive LTD' and we are licensed in Malta. Our operations are overseen by regulators who ensure that we maintain a safe and secure [...]

What products can I play?

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On https://dragonara.com the following products are available: Casino - including Slots, Table Games, and Crash Games Live Casino - including all Live Dealer Games Virtual Games We currently do not [...]

What is Skrill?

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Skrill is an online payment platform that allows users to make payments and transfer money securely and conveniently across borders. It was formerly known as Moneybookers and was founded in [...]

Is it safe to use Skrill?

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Yes, Skrill is a highly secure payment method. Skrill utilizes a variety of measures to ensure safety, including transaction monitoring, SMS transaction verification for cardholders, and a dedicated anti-fraud team. [...]

What is Revolut?

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Revolut is a digital banking platform and mobile app that allows users to manage their money, including sending and receiving payments, exchanging currencies, and budgeting. Revolut provides a range of [...]

Can I withdraw to Revolut?

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If you’re looking to withdraw funds, you can use your Revolut for the transaction. It’s important to note that you won’t be able to withdraw to any other card that [...]

What is Neteller?

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Neteller is an online payment system that enables users to deposit, withdraw, and transfer funds online. It allows for same-day payments and instant cash transfers to and from affiliated merchant [...]

What is Mastercard?

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Mastercard is a global financial services company that provides payment solutions to consumers, businesses, and governments around the world. It is a multinational corporation that processes transactions between banks and [...]

Is it safe to use MasterCard?

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Yes. Our platform processes all cashier transactions in accordance with the Payment Card Industry (PCI) compliance standards for data security. We use a 128-bit encryption to ensure that all data [...]

What is ecoPayz?

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If you're looking for a global payment solutions provider that offers safe, convenient, and instant payment services to both customers and businesses worldwide, ecoPayz is a perfect choice. With ecoPayz, [...]

Can I withdraw using ecoPayz?

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If you want to withdraw funds using ecoPayz, you must have previously made a successful deposit using your ecoPayz account. Once you have done this, you can proceed to the [...]

What is the Account Control options?

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'Account Control' options refer to the features and tools available for individuals to manage their online gambling accounts in a responsible and healthy manner. These tools may include setting deposit [...]

Who is eligible for Free Spins?

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The Free Spins provided by the Dragonara are exclusively intended for authentic recreational players or granted as a bonus under specific circumstances. For instance, if you initiate a deposit and [...]

What is Visa?

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VISA is a widely recognized payment brand that employs cutting-edge payment and security technology. With acceptance by more than 24 million merchants and a wide range of fraud prevention tools, [...]

Why did my credit card transaction fail?

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There are several reasons why your Visa card deposit may fail. The most common reasons include insufficient funds on your card, exceeding your credit limit, submitting incomplete or incorrect information, [...]

Can I withdraw to my Visa?

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Yes, you can withdraw funds to your Visa card, provided that the card has been used for a successful deposit in the past 180 days. To initiate a withdrawal to [...]

Do you accept debit cards?

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Yes, we accept debit cards as one of the payment methods for funding your account on https://dragonara.com. You can visit the Payment Methods page to view the available payment options, [...]

What is Self Exclusion?

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Self-Exclusion is a feature that allows you to voluntarily exclude yourself from accessing your account for an extended period of time, typically three months or more. This feature is intended [...]

What is Cool-Off?

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Time-Out, also referred to as Cool-Off, is a self-exclusion tool that allows you to take a break from gambling for a specified period. During this time, you will be prevented [...]

What is Reality Check?

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'Reality Checks' are reminders that appear at predetermined intervals to help you stay aware of the duration of your gaming session. These notifications indicate how much time has elapsed since [...]

What is Win/Loss History?

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The Win/Loss history is accessible on the 'History' pages via the 'My Account' menu. It displays your returns minus your stakes for all settled bets within the selected date range. [...]

What is my Activity feature?

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With the "Activity" feature, you can monitor your account's activity using a visual dashboard that presents statistics, recent bet times, and a graphical display of your account history. You have [...]

What does volatility mean?

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Volatility is a term used to describe the level of risk associated with a particular gaming machine, and is typically classified as low, medium, or high. It should be noted [...]

What are the VIP Levels?

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To learn more about VIP levels, you may visit dragonara.com/vip. The process of viewing your VIP Status may vary depending on the device you are using. Here are the general [...]

How do I become a VIP?

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Membership to this club is extended to all clients who have registered an active account with Dragonara. Your journey with Dragonara will see you progress through the VIP Level System [...]

Where are you located?

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We are located in Malta. Our company's address is publicly available, and you can find us at IZI Interactive LTD, The Quad Central, Q3, Level 11, Triq l-Esportaturi, Zone 1, [...]

What is Wagering requirement?

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A 'wagering requirement' for a bonus means that you must play the offered amount and/or deposited amount a certain number of times to complete the bonus and access your funds. [...]

How can I use Free Spins?

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To use your Free Spins bonus offer, log in to your account and open the specific slot game mentioned in the promotion. The Free Spins will be activated automatically and [...]

How do I Activate a Bonus?

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To take advantage of our promotional offers, all you need to do is follow the instructions provided for each offer to qualify and receive the reward. You can view all [...]

How do Bonuses work?

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At our website, we believe in rewarding our players, and that's why we have a dedicated 'Promotions' page with a range of exciting offers that you can take advantage of. [...]

What is 3DS?

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3D Secure is an additional security measure designed to safeguard your credit or debit card transactions from potential fraud. When making a deposit via card, your bank will send you [...]

Is my financial information secure?

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Absolutely! We take the security and privacy of our customers' financial information very seriously. Your financial information is only used for the purpose of processing your deposits and withdrawals, and [...]

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