Help Centre
What are the Casino Bonus Terms and Conditions?
The Bonus Terms and Conditions encompass the rules and regulations that govern the usage of bonuses and promotions offered by a casino. These terms and conditions typically include: eligibility, wagering [...]
What is Bonus Money?
Bonus Money constitutes all non-cash (Bonus) funds held within a player's account that do not belong to the player. It's important to understand that Bonus Money cannot be withdrawn; instead, [...]
What is Locked Money?
Locked Money is an amount from the cash wallet that is linked to a Bonus or Promotion. This balance refers to funds issued to your account from a redeemed match [...]
What is Cash Balance / Real Money?
Cash Balance, also referred to as Real Money, encompasses all monetary funds within a player's cash wallet that unequivocally belong to the player. It is important to note that the [...]
Why is my Bonus Unavailable?
Here are a few possible explanations: Violation of our Terms and Conditions: We typically have terms and conditions that govern the use of our bonuses. If you violated any of [...]
Where are you licensed?
We, at https://dragonara.com, are owned by 'Dragonara Interactive LTD' and we are licensed in Malta. Our operations are overseen by regulators who ensure that we maintain a safe and secure [...]
Is my money safe at Dragonara Online?
At Dragonara, we take the security of our customers' funds very seriously. As per our regulations, all customer funds are held in separate bank accounts that are regulated by 'tier-1' [...]
What products can I play?
On https://dragonara.com the following products are available: Casino - including Slots, Table Games, and Crash Games Live Casino - including all Live Dealer Games Virtual Games We currently do not [...]
What is Bonus Forfeit / Cancel option?
If you engage in online gambling or betting, bonus forfeit refers to the loss of any bonus funds or winnings that you may have accumulated through the use of such [...]
Can I use the website if I don’t accept the platform’s Terms and Conditions?
No, you cannot use the platform's service if you do not accept the platform's Terms and Conditions and Privacy Policy. These agreements outline the rules and regulations that govern your [...]
Why was I logged out of my account while playing?
If you were logged out of your account while playing, it may be because your 'Session Limit' has expired. This is a security feature designed to protect your account and [...]
Why am I unable to Activate my account?
If you are unable to activate your account, it may be because the activation link you are using has already expired or has already been used. As a result, the [...]
Why is the status Login Denied?
If you are unable to log in to your account, it may be because of security concerns or restrictions imposed by the platform. For account security, the platform may require [...]
What is the Account Control options?
'Account Control' options refer to the features and tools available for individuals to manage their online gambling accounts in a responsible and healthy manner. These tools may include setting deposit [...]
How does the company ensure the accessibility on the website?
As a company, we believe that everyone should have access to our websites. That's why we have created our own accessibility guidelines to ensure that our sites are accessible to [...]
What is the company’s procedure for investigating a complaint?
The company follows a strict procedure for investigating a complaint. We escalate complaints as necessary. The company will then inform the customer of the outcome of the internal complaints procedure [...]
What happens in case of abuse of any malfunction by a user?
The company may take all necessary measures, including but not limited to blocking the account concerned, freezing the funds, and withholding and/or canceling the payment of any and all winnings [...]
What happens to the funds in My Account if I terminate My Account?
If your account is closed with a positive balance, the funds will not be returned to you until you send a withdrawal request and provide us with the bank account [...]
What happens when My Account is Closed?
Closure of your account terminates your and our obligations under the terms and conditions except for those clauses that survive termination. If upon your instructions, your account is reactivated or [...]
What happens to My Account balance if My Account is Suspended or Closed?
If your account is suspended or closed pending investigation and/or legal proceedings, any positive balance in your account may be used to pay for any damages or sums owed by [...]
What actions can result in the suspension or Closure of My Account?
Any breach of the Terms and Conditions may result in the suspension or closure of your account. This includes actions such as fraudulent behavior, using someone else's account, providing false [...]
Is there any maximum winning amount rule?
The maximum amount a player may win from a single bet on sportsbook is twenty thousand (€20,000) for a single or multiple bets and up to fifty thousand (€50,000) for [...]
Where can I find the Terms & Conditions?
Select which Terms and Conditions you wish to view: General Terms and Conditions Casino Bonus Terms and Conditions
How do I make a formal complaint?
In case you are not satisfied with any of our services, we strive to resolve your concerns promptly and effectively. If you wish to file a formal complaint, you can [...]
What is the minimum age to Register?
All players must be at least 18 years old to 'Register' an online account with Dragonara. We may ask for documentation to verify age and reserve the right to suspend [...]
Where are you located?
We are located in Malta. Our company's address is publicly available, and you can find us at IZI Interactive LTD, The Quad Central, Q3, Level 11, Triq l-Esportaturi, Zone 1, [...]
