Help Centre
I cannot login, My Account is Not Verified
To verify your email, please follow these steps: A verification email will be sent to the email address you provided during registration. Open your email inbox and find the verification [...]
Where can I find my account ID number?
Depending on whether you are using a mobile device or desktop computer, the location of your account ID number may vary. On mobile, you can find your user ID by [...]
What happens to my rights to use the software when my account is closed?
Upon termination of your agreement with us, whether by us or by you, your rights to use the software, whether in download or non-download form, that either is owned and/or [...]
Why would my account be closed?
We reserve the right to terminate your account at any time, for any reason, including but not limited to suspicion of fraud, breach of terms and conditions, or other illegal [...]
How can I suspend my account?
If you feel like you need to take a break from playing on our website, we offer two options: You can take a Cool-Off for a specific period, which allows [...]
Where can I view my online account transaction history?
In order to help you stay informed about your account activity, we provide a convenient way for you to access a detailed history of your transactions, deposits, and withdrawals. This [...]
What documents are required to Verify My Account?
To verify your account, you will need to provide us with the following documents: Personal Identification - A government-issued photo ID, such as a passport, national ID card, or driver's [...]
Can I share My Account with other players?
Although we understand that playing with family members or friends can be enjoyable, it is not allowed on our platform. This is necessary to comply with regulations and ensure the [...]
How can I Close My Account?
At https://dragonara.com, we offer a variety of tools to support responsible gambling, including the ability to close your account at any time. If you need to take a short break [...]
Can I Change My Password?
To change your password, please follow these steps: Click on the “Forgot Password?” button. Enter the email address that your account is registered under. Check your email for a password [...]
Can I re-open my Closed Account?
If your account is currently self-excluded, please send us an email and our respective department will review your request. Once we receive your request, our team will check your inquiry, [...]
Can I change my E-mail Address?
To update your email address, you will need to contact our Customer Service Team for security reasons. Our team will guide you through a verification process to ensure that the [...]
Can I edit the details on the Account?
To update the information on your account, you can follow these steps: Click on your name or profile icon located in the upper right corner of the screen. Select "My [...]
How is my data protected?
Dragonara strives to ensure the security and confidentiality of your data to the best of its ability. We are dedicated to complying with the European General Data Protection Regulation 2016/679 [...]
