Help Centre
The video stream keeps freezing. What to do?
Yes, the speed and stability of your internet connection can affect the quality of the video stream when playing in the live casino. It is recommended to use a broadband internet connection for the best experience, and slower connections may result in lag or buffering issues.
If you are experiencing streaming issues even with a broadband connection, there are several steps you can take to try and improve the quality of the video stream. Closing other windows or programs running in the background can help free up resources for the live casino. Additionally, reducing the screen resolution from the game’s menu or resizing your browser window to a smaller size can also help improve the stream quality.
Latest update: March 24, 2023