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My deposit has not been added

First, check to see if the deposit was deducted from your payment method. If it was not deducted, this could be the reason why it hasn’t been added to your account.
If the deposit was successfully deducted from your wallet or card, please contact our Customer Service Team immediately. We will prioritize resolving the issue as soon as possible.

For more reading on the topic, we recommend checking out our Deposits FAQ.

Latest update: March 23, 2023

The operator of this website is IZI Interactive Limited, a Maltese company with registration number C-75678, having its registered address at The Quad Central, Q3, Level 11, Triq L-Esportaturi, Zone 1, Central Business District, Birkirkara, CBD 1040, Malta. Dragonara Interactive Limited is licensed and regulated by the Malta Gaming Authority under license number MGA/B2C/345/2016 issued on 1st August 2016.

The Responsible Gaming Foundation’s aim is to create a wider awareness of the extent, possible causes, and consequences of problem gambling in Malta with a view to preventing it and providing the necessary support and advice to problem gamblers and their dependents in their recovery efforts. The Foundation works tirelessly to get closer to those most vulnerable and help them understand ways to keep themselves fit.

Dragonara is committed to supporting a Responsible Gaming environment. We want people to enjoy our games for the right reason – to have fun. At https://dragonara.com we take Responsible Gaming seriously and want to offer a source of entertainment that people over the legal age limit* can enjoy in a safe, secure and fair environment. Responsible gaming is a driving force to maintain a sustainable business. *Legal age limit – 18+

By accessing, continuing to use or navigating throughout this site you accept that we will use certain browser cookies to improve your customer experience with us. IZI Interactive LTD only uses cookies which will improve your experience with us and will not interfere with your privacy. Please refer to our Cookie Policy for further information on our use of cookies and how you can disable or manage their use should you wish.

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